Support And Maintenance COntract

Real Time Technology’s support and maintenance contract will put you mind at rest even in the case of system failure or emergency.

Why we are different

We have total solutions for the facility in the event of failure for contract customers.
We have internal infrastructure to put you first. We are turn-key service providers.
Ability to provide our own hire sets to support your site in the event of failure.
Our target is a Lightning fast response to solving all your issues.
We communicate with you at each stage of the process.
We are known for excellent service levels.
We can provide a solution over the phone in the first few minutes where applicable.
We do not keep you waiting for call-backs and having to chase us.
We audit your entire power system, taking growing loads and needs into consideration. We advise accordingly to future-proof your site.

Discounts for multiple year maintenance Service level agreements.
24/7/365 cover, with response as low as 2 hours.
Discount on our parts (we stock hold our own so we can turn these around to you quickly).
We build the contract around you - no packages or 'Bronze /Silver /Gold', your site is individual as you are and we will offer what you need; we are led by you.
Ease of contact - One continuous point of contact. Dedicated support lines.
Ease of administration - we will send the invoice and the engineers report via e-mail and also advise what parts are needed immediately so that these can be ordered.
Priority call-out in the event of overwhelming seasonal demand.
Feedback - we actively measure and encourage feedback from our customers through formal questionnaires, we are committed to a 'customer first' ethos.
Feedback - we actively measure and encourage feedback from our customers through formal questionnaires, we are committed to a 'customer first' ethos.

Discuss your support and maintenance needs with our specialists today.